Return & Refund Policy
Exchange & Returns
If a product does not meet expectations due to personal fragrance preference, customers may apply for a return or exchange between 14th day after receiving the order. All return or exchange requests are subject to review and approval as per company policy.
Product Condition
Returned or exchanged products must be:
Free from damage or excessive usage
Documentation
All return or exchange requests must include:
Original invoice
Order number
Refunds & Deductions
In cases of change of mind or fragrance preference:
Shipping charges and taxes are non-refundable
Approved refunds are processed for product value only
Partial refunds or store credit may be offered as a one-time goodwill gesture
Exceptions
Returns or full refunds are accepted in cases of:
Manufacturing defects
Wrong or damaged product received
Product unavailability after order confirmation
In such cases, return shipping costs will be covered by the company.
Order Cancellations
Orders may be canceled due to product unavailability or other valid operational reasons. Customers will be informed via email prior to cancellation and any applicable refund will be processed accordingly.
Return Shipping
If an incorrect or defective product is delivered, return shipping will be arranged or reimbursed by the company. In all other cases, return shipping costs are the customer’s responsibility.
How to Apply for a Return or Exchange
All return or exchange requests must be submitted through the official return process.
For assistance, contact us at:
Policy Rights
NOUVOR reserves the right to approve or refuse any return or refund request that does not meet the above conditions.
